Issue
Some users have observed that multi-step clicking and dragging within the category tree is unreliable, and that some steps are not saved.
Diagnosis
The Manage Products category tree is built using a widely used JavaScript-based plugin. Some large product/catalog data sets seem to be causing the browser to not automatically refresh the tree when more than one click-drag is undertaken sequentially. Single click-drag steps remain unaffected.
Applies to
Some browsers (exact browsers TBC).
Workaround
- Enable drag mode
- Move folder to desired location (or interim location)
- Click green ‘tick’ to save first move step
- Click URL in browser and press return/enter to refresh page
Repeat as required until folder is in desired location.
Expected fix
TBC