Manage Products

Multiple drag-and-drop not updating


Some users have observed that multi-step clicking and dragging within the category tree is unreliable, and that some steps are not saved.


The Manage Products category tree is built using a widely used JavaScript-based plugin. Some large product/catalog data sets seem to be causing the browser to not automatically refresh the tree when more than one click-drag is undertaken sequentially. Single click-drag steps remain unaffected.

Applies to

Some browsers (exact browsers TBC).


  1. Enable drag mode
  2. Move folder to desired location (or interim location)
  3. Click green ‘tick’ to save first move step
  4. Click URL in browser and press return/enter to refresh page

Repeat as required until folder is in desired location.

Expected fix